DP
Dan P
1 reviews | Active since Dec 2023
12 Jan 2024, 08:45
In the 1st year they suck you in...then bleed you
They suck you in with super low premiums in the 1st year the increase them 25% per annum thereafter. On the app a quote for my exact vehicle is now R500 cheaper than what i am paying. Phoned them up and they won't let me take out insurance at the new quoted value. That's their murky, scaly business model. Great for the first year i'll give them that...but its designed to ***** you every year afterwards.
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Naked Insurance's replyOfficial
12 Jan 2024, 16:41Hi Dan,
We are sorry to hear about the frustrations caused here. We pride ourselves in the service that we provide to our clients and take complaints like yours seriously. Our aim is always to provide a fair and prompt resolution to any issue raised so we can resolve them amicably.
Upon reviewing your query, our team has noted that the new quote you generated is 2.23% higher than your current premium, translating to a difference of R19. It's important to highlight that the new quote does not include car hire, whereas your current cover does. Therefore, the new quote is not cheaper; in fact, it is more expensive.
For clarification, the new quote is for a variation of the same vehicle model and not the exact model you currently have covered with us.
Naked Insurance's reply12 Jan 2024, 16:41
Official
Hi Dan,
We are sorry to hear about the frustrations caused here. We pride ourselves in the service that we provide to our clients and take complaints like yours seriously. Our aim is always to provide a fair and prompt resolution to any issue raised so we can resolve them amicably.
Upon reviewing your query, our team has noted that the new quote you generated is 2.23% higher than your current premium, translating to a difference of R19. It's important to highlight that the new quote does not include car hire, whereas your current cover does. Therefore, the new quote is not cheaper; in fact, it is more expensive.
For clarification, the new quote is for a variation of the same vehicle model and not the exact model you currently have covered with us.