I'd give them a 1 star review if I could :(

A City of Cape Town refuse vehicle drove into my car at the end of January 2024. I was driving down a single carriage way (2 lanes) in a residential area. The refuse truck was parked on the opposite side of the road (facing oncoming traffic, not in the same lane as I was). As I approached the stop street, I checked if it was safe to proceed, as I did this, the refuse truck reversed into my car. I immediately made contact with Naked Insurance and provided them with my accident report, drivers details as well as his supervisors details at the City of Cape Town. I paid the excess of R10 000, as I cannot afford to be without a car and couldn't drive my car as is. They assured me since February 2024 that they'd recuperate my excess from The City of cape Town, but up to now have done absolutely nothing . I feel that its unfair that they've now decided to close my case after months whereas I could've instituted my own claim through the city.