I have noticed that the complain team is trying it's best to listen to clients and treat them with respect

I have noticed that the complain team is trying it's best to listen to clients and treat them with respect. I appreciate Kelebogile who is currently doing well on aligning with me on my claim, though the 1st representative wasn't doing well. The only concern I have is that, Naked increased my premium late 2024 and all reasons mentioned are not making any sense. I checked with people that I brought to Naked, they have not experienced such, this happened to me only. I still don't understand and no one is willing to assist on that. Other than that, good.