I had one of my headlights ****** recently (8 May, around 22:30)

I had one of my headlights ****** recently (8 May, around 22:30). The bumper was also damaged and needed a full replacement. I logged a claim immediately on the app and immediately started getting feedback on the next steps (getting a police report). Within 2 working days I had gotten a response from the Naked team. And by the Friday 15th my car had been allocated to a repair shop and already taken in. Work on the car started on Monday the 18th and After 5.5 working days my car had been repaired . I was able to collect my car by Monday the 25th. The process on the app was straightforward. The assessment process didn’t take long since they required detailed images and videos at claims stage which the assessor used , all digital. The repair shop they used kept me in the loop across all stages of the repair and were very friendly and professional. This was my first claim with naked after 3 years of being their client and they did not disappoint