I feel too exposed

Guys please tread carefully with this lot. I left my insurer that had given me awesome and loyal service to come here to save a few pennies. BIG MISTAKE! They only deal with you via email and chat. I introduced my sister to them for the savings and have been fighting with them for my promised referral fee. Three months ago it was because I had to wait three months. Now I had Keyuran telling me that it has been three months but he cannot see that I had introduced her. So besides the complaint log they must have had three months ago and my code then, I get the big guns in customer care and concern Robert coming after Keyuran that now wants to see my conversations with my sister as to where I told her to move over to Naked Insurance???????????? This after I have been with them for over a good few months and my sister on my insistence has been with them for 3 months they want me to jump through these hoops just for a referral fee can you believe what they going to be like when I need to claim????? Definitely time to go back to service and loyalty and rather spend the extra buck.