RS
Riaan S
1 reviews | Active since Jun 2022
22 Jul 2025, 16:30
HORRIBLE SERVICES
Be prepared for thousands of excuses to not fulfill your claim. As well as the ********** times of up to 4 weeks to get an answer. Absolutely disgusting piece of insurance this company is.
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Naked Insurance's replyOfficial
23 Jul 2025, 08:20Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us did not meet your expectations. We understand how frustrating the situation with your washing machine must have been, and we sincerely regret any inconvenience this has caused.
Following the assessment, it was found that the damage was due to internal electronic and mechanical failure, primarily affecting the control board and other operational components. Unfortunately, this type of failure is not something we’re able to cover.
We genuinely appreciate you reaching out and sharing your concerns. If there’s anything further you’d like to discuss or clarify, please don’t hesitate to get in touch on our help desk — we’re here to help.
Naked Insurance's reply23 Jul 2025, 08:20
Official
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us did not meet your expectations. We understand how frustrating the situation with your washing machine must have been, and we sincerely regret any inconvenience this has caused.
Following the assessment, it was found that the damage was due to internal electronic and mechanical failure, primarily affecting the control board and other operational components. Unfortunately, this type of failure is not something we’re able to cover.
We genuinely appreciate you reaching out and sharing your concerns. If there’s anything further you’d like to discuss or clarify, please don’t hesitate to get in touch on our help desk — we’re here to help.