LR
Liam R
1 reviews | Active since Nov 2016
03 Apr 2024, 07:28
Horrible service/no cover
Multiple back and fourth emails and i still cannot get a clear answer. I was initially given a quote in February which i accepted and chose my cover to start on the 20/02/2024. Now i am told that there is no record of that application and i cannot be covered due to some algorithm nonsense. Why did the algorithm accept in feb and not march? Emailing back and fourth is tedious and i am still not covered for no clear reason
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Naked Insurance's replyOfficial
03 Apr 2024, 11:28Hi Liam, We are sorry to learn about your dissatisfaction. Rest assured, we take feedback seriously and have looked into the issue you've raised. Our goal is to ensure that every customer has a positive experience with us. When you do a quote with us, your information is fed into our AI algorithm. This algorithm then determines the level of risk and whether we are able to provide cover for your item. If the algorithm determines that the risk associated with this item is too high we, unfortunately, cannot cover it. In this case, our system flagged your quote for commercial use on your vehicle. We, unfortunately, only cover vehicles that are being used for private and business use and not commercial at the moment.
Naked Insurance's reply03 Apr 2024, 11:28
Official
Hi Liam, We are sorry to learn about your dissatisfaction. Rest assured, we take feedback seriously and have looked into the issue you've raised. Our goal is to ensure that every customer has a positive experience with us. When you do a quote with us, your information is fed into our AI algorithm. This algorithm then determines the level of risk and whether we are able to provide cover for your item. If the algorithm determines that the risk associated with this item is too high we, unfortunately, cannot cover it. In this case, our system flagged your quote for commercial use on your vehicle. We, unfortunately, only cover vehicles that are being used for private and business use and not commercial at the moment.