MM
Mpho M
1 reviews | Active since Jun 2009
10 Mar 2025, 09:31
Horrible service from Naked
I am currently receiving the mist ********** service from Naked, my requests are getting ignored, almost 3 weeks to finalize a phone repair claim. I keep asking to speak to a supervisor, my emails are getting ignored, The SP appointed is ignoring my requests and Keitumetse is not responding to my requests also. I'm horrified and disgusted by the mistreatments towards clients
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Naked Insurance's replyOfficial
10 Mar 2025, 10:52Hi Mpho, Thank you for bringing this matter to our attention. We regret that your experience fell short of expectations. Your feedback is invaluable to us as it helps us identify areas for improvement. We would appreciate the opportunity to discuss your concerns further and regain your trust in our services. We will be reaching out to you shortly to discuss your concerns in more detail.
Naked Insurance's reply10 Mar 2025, 10:52
Official
Hi Mpho, Thank you for bringing this matter to our attention. We regret that your experience fell short of expectations. Your feedback is invaluable to us as it helps us identify areas for improvement. We would appreciate the opportunity to discuss your concerns further and regain your trust in our services. We will be reaching out to you shortly to discuss your concerns in more detail.