Horrible service!!! Do not want to finalize my claim

We had a small incident where someone bumped into the back of my husband's vehicle.

I registered my claim with naked insurance on the 25th of July.

I asked Naked for a Cash in lieu settlement as we had to start with the repairs on the vehicle as my husband uses the car for work to see clients etc.

Naked sent me the assessors report as well as the CIL document. I was unable to open the document due to the fact that Naked insurance has the last digit of my ID number captured incorrectly on their system...

I had the same issue early last year when I needed roadside assistance and they were unable to pick up my policy, eventually they were able to retrieve my details and I specifically asked the lady I was dealing with to update it on their system.

Now a year and couple of months later that was not done. Naked does not want to finalize my claim due to this!!!!

I don't understand why must I be inconvenienced as a client, what does this have to do with my claim???? I requested management to call me from the 7th of August to date no one has called me.

Instead I'm dealing with rude claim handlers who keep on going around in circles. When my premiums were been debited the ID number was not an issue now all of a sudden it is ?

I'm asking myself that should anything happen to my car and it's a total loss what will happen then if Naked is playing hide and seek with me for a 10k quantum claim???

If my claim cannot be settled can all my premiums be paid back please from date of inception.