Horrible Service

Late Feb I was involved in an accident where a lady bumped into me. She took responsibility and assisted me with everything I needed in order to have my car fixed which Naked did fix. On receiving my car I paid excess to the panel beaters and all was well. Naked then informed me that the process to recover my excess from the lady’s insurer(Miway) has started. It’s been 5 months now and I haven’t received the money nor have I been getting any feedback I have to continuously email. And then I recently found out that their claims department is actually outsourced to Quest and no one there is bothered to update me on the progress of the recover unless I ask. They are also now asking me to help them with the process by asking the lady to email her insurer, I mean what nonsense is that. Worse one of their agents threatened the lady in question . Had I known all of this when I took out insurance I definitely would not have chose Naked and their Quest. You would swear I am not paying they are just doing me a favour.

So take out insurance with Naked at your own risk.