Horrible service

It is such a pity that I have had an appalling experience with this insurer. More so because I am deeply connected to its history and know some of the founding members on a personal level. Having left King Price for Naked, i figured that I would have a pleasant experience as their reviews were quite high and many people seemed to be happy with them. The same app**** for me too UNTIL I had to claim. I drove my car on this one day where the weather was not nice. I figured that there could have been some water that crept into the vehicle and caused some damage. Naked then came to collect the car and took it to what I thought was a reputable panelbeater who took their sweet time with the vehicle. I had to borderline beg to get updates/answers. I have called Naked many times through out this inconvenient ordeal pleading for assistance to hopefully get my claim expedited. We reached the 4th week without getting my car back. And the funny thing in all of this is that I STILL have to get the car fixed because the 4 weeks in which the Insurers had my car was purely JUST to do the assessment and nothing else. I then found myself having to beg to get my assessment report. You would thing I don't pay a premium month after month for this. You would swear that they are doing a favour to me.