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Tasha B

1 reviews | Active since Jul 2022

06 Jul 2022, 09:32

Horrible service

If you are thinking of signing up with them with a new drivers license. DONT. Stay away. They won’t verify your license number by phoning the traffic department, which takes 10 mins. They are too lazy to do that. They refer the claim to an investigation company for validation and that takes 10 working days to process!!!!!!!!!!!! All goes fine and well until you have to claim for an accident. It is important that you have a claims team that is on the ball, knowledgeable and efficient. This is not the case with Naked. I am so sorry I ever signed up with them. I wouldn’t recommend this company. I have to hound them on a daily basis just to find out what is going on. They are slow and they dont have the answers as to who the validator is. I had to phone around and find out for myself who he is. When I got hold of him he had no clue what he was supposed to investigate! Naked had not sent him any documents or information. I did all that. I am doing the naked teams job for them. They dont keep you updated and they don’t have the relevant information. They couldn’t care less. I am still waiting for them for feedback It’s a joke. That’s why you have to take matters into your own hands and find out for yourself.

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Replies (2)
Naked Insurance
Naked Insurance's reply06 Jul 2022, 11:23
Official
Hi there Tasha,

Our sincerest apologies for any frustration caused. We can confirm that our team has tried to give you a call to discuss this further but unfortunately, we couldn’t get through to you. As you know, your claim is currently under validation, which is a standard procedure in the claims process and as communicated to you, this can take up to 10 working days. We’re constantly checking in with the validator to ensure this process does not take longer than necessary. We can only provide you with the final outcome of your claim once the validation has been completed.

We will keep you posted on the progress. Please let us know if you have any questions and we will be in touch!
TB
Tasha B's update06 Jul 2022, 11:44
Reviewer Update
My issue with your claims department is that their responses are scripted and useless. It took me half an hour to find out who the validator is by phoning and finding out who the investigation company is. Information that your claims department could have given me yesterday already. I had to find out for myself. No one from Naked has bothered to email me any further information because they couldn’t be bothered to go the extra mile to find the relevant information by phoning around and doing what I did. The level of incompetence is alarming and frustrating! I am extremely irate.