DM
Dominic M
1 reviews | Active since Jan 2021
10 Dec 2024, 12:45
Horrible Insurance Claims Team
<div>I have claimed for damages in my vehicle in the beginning of November 2024. Naked has still not arranged for a panelbeater to repair my vehicle and confirmed a booking date. The team consisting of+++ and+++ (Team Lead) do not prioritize your claim or follow up with panelbeaters. They simply do not care about their clients or their needs. It is a disgusting to have to be forced to work with them on this knowing that they put no effort in whatsoever.</div>
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Naked Insurance's replyOfficial
10 Dec 2024, 15:55Hi Dominic,
We sincerely apologise for any frustration caused throughout the claims process, we always have our client's best interests at heart. Please note that repairs for your vehicle have already been authorised as was communicated to you and the appointed panel beater will be in touch to arrange a booking shortly. Again, we are truly sorry for any disappointment you have experienced and we hope that we can turn this experience around for you.
We sincerely apologise for any frustration caused throughout the claims process, we always have our client's best interests at heart. Please note that repairs for your vehicle have already been authorised as was communicated to you and the appointed panel beater will be in touch to arrange a booking shortly. Again, we are truly sorry for any disappointment you have experienced and we hope that we can turn this experience around for you.
Naked Insurance's reply10 Dec 2024, 15:55
Official
Hi Dominic,
We sincerely apologise for any frustration caused throughout the claims process, we always have our client's best interests at heart. Please note that repairs for your vehicle have already been authorised as was communicated to you and the appointed panel beater will be in touch to arrange a booking shortly. Again, we are truly sorry for any disappointment you have experienced and we hope that we can turn this experience around for you.
We sincerely apologise for any frustration caused throughout the claims process, we always have our client's best interests at heart. Please note that repairs for your vehicle have already been authorised as was communicated to you and the appointed panel beater will be in touch to arrange a booking shortly. Again, we are truly sorry for any disappointment you have experienced and we hope that we can turn this experience around for you.