SM
Siphesihle M
1 reviews | Active since May 2022
08 Nov 2022, 23:02
Horrible DON'T JOIN!!! they paid less on claims
The pay less, they say your asset was over insured, why take premiums they never do assessment to ensure you're insured for the right about " it's a customer duty to ensure to covered with a right amount" unless I am cancelling all my policies
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Naked Insurance's replyOfficial
09 Nov 2022, 13:36Hi Siphesihle,
Thanks for the feedback we appreciate it.
We always try to be understanding when it comes to claims, but as we are a digital insurer with a self-service model, the responsibility of updating an item’s replacement value sits with our clients. Your claim was paid out at replacement value as we explained, just shout if you have any further questions.
Cheers,
The Naked Team
The Naked Team
Naked Insurance's reply09 Nov 2022, 13:36
Official
Hi Siphesihle,
Thanks for the feedback we appreciate it.
We always try to be understanding when it comes to claims, but as we are a digital insurer with a self-service model, the responsibility of updating an item’s replacement value sits with our clients. Your claim was paid out at replacement value as we explained, just shout if you have any further questions.
Cheers,
The Naked Team
The Naked Team