HORRIBLE AFTERSALES SERVICE

I had an accident on the 11 November 2023 and my claim was approved successfully, however the problem came in when Naked Insurance **** to me about reaching out to the third party. I did my own homework and provided them with a reference given by third party insurance for Naked to claim from them, in order for me to get my excess back. Naked Insurance **** to me and told me their CTU department was on it, only for me to reach out to third party insurance to find out that there was no attempt. I asked third party insurance what I need to do and they sent me forms, asking that I attach a letter of my insurance to say that I am claiming at my own capacity.

I reached out to Naked Insurance asking why they **** to me and requesting for this letter. Naked Insurance assured me they would follow up, meaning they won't give me the letter so I won't be able to claim while they waste my time. I have been the one running after them to no success. There was an excuse that, they are awaiting for a quotation or invoice from the panel beater. It is now the third month of back and forth with them.

Further than that, I reached out to my lawyers and they are requesting an email address so that they can send them a little something because I am not letting this go. Until this day, no one wants to take accountability so I guess the Ombuds is the next step.

I am utterly disappointed because I was such an ambassador for Naked Insurance such that I have had quite a handful of successful referrals and this is the thank you I get.

I want my excess refund please, as in yesterday.