Help with Roadside and ****** Phone

I have both my car and phone insured with Naked. I was very impressed with how Naked assisted me when I needed roadside assistance. They immediately asked me if I was safe and I didn't have to pay anything additional for the flat back that help me transport my car. My phone also got ****** earlier this year, and the process was a bit difficult considering I needed a phone to log the claim on the Naked app (you can only log a claim on the Naked app). Naked was helpful in assisting me, offering me a voucher to purchase a new phone or to reimburse me when I did purchase a new phone. I took a bit long to purchase a new phone (I wasn't sure what I wanted yet). My claimed needed to be reopened because so many months had lapsed between the original claim and my new purchase. They were very helpful in reopening the claim and processing the refund. I think some processes can be a bit smoother when it comes to submitting information and documents, but overall I felt the the customer care was good, sincere and that Naked is fair ( I hadn't cancelled my phone insurance since April because I hadn't finished the claim yet, and Naked is reimbursing me the money I paid all the months I no longer had the phone).