RU
Refiloe U

1 reviews | Active since Oct 2026

11 Oct 2026, 00:25

Happy client

I was covered with naked and unfortunately lost my phone. The claim was so smooth that sometimes I realised that I was the one that was delaying me a bit because I would check my emails not as often as I was supposed to due to the busyness of my life. The agent I was dealing with (Malaika) was really on point with communication and seeing that I (the customer) is satisfied.

If you are insured with Naked. Please pay your premiums and keep your cover active because this INSURER is the best you can ask for.

I AM VERY HAPPY WITH HOW THE CLAIM WENT.

I asked for a cash payout, I confirmed my bank details on the app around 16:00 and by 17:00 I received communication saying that payment was processed. I was expecting money to reflect in my account within 2 days the earliest but I woke up the very following morning with the money in my account

0
Replies (1)
Naked Insurance
Naked Insurance's reply11 Oct 2026, 00:35
Official
Hi Refiloe, reading this made our day. Thanks for taking the time to share your experience!