Happy, but the is room for Improvement

Had my car insurance cancelled as they were not able to deduct money, they a have sent a warning via email , unfortunately i did not see the email. after 6 months car broke down and needed a tow truck, so called them only to find out the policy was cancelled but they managed to help me regardless which i am grateful for , tried to reinstate my policy but i couldn't cause the is a question that says uninterrupted policy for the last 6 months . My Rating is based on the communication on critical issues such as cancelling a policy without calling the customer and now i cant insure my car cause most insurance do ask that question ( uninterrupted policy for the last 6 months)