Handling of my claim was good and though I still wish they could have fixed my vehicle instead of the payout overall I'm happy especially with the help from Jennika she kept me updated at all times when there was information I should know

Handling of my claim was good and though I still wish they could have fixed my vehicle instead of the payout overall I'm happy especially with the help from Jennika she kept me updated at all times when there was information I should know. I have recommended naked insurance before and would definitely do so again but I think they should improve on the excess fee each time the premium increases the excess should decrease in turn. Another thing is adding more service providers in terms of car hire to accommodate their clients I found myself close to more Avis groups than Europcar and I disliked the way they request the vehicle to be returned, it's a short notice and doesn't give the person who hired the car time to prepare and return the vehicle, twice I received a notice at 9am on the day they want the vehicle and say it must be delivered at 2pm at least a day before would be nice to plan especially when their offices are far. Overall experience of being a client of naked has been good.