Had an unfortunate event

Had an unfortunate event. My son lost his fone and we did not get any assistance from the Uber support team. I promptly, as devastated as I was, reported the incident on the Naked insurance app and got prompt and precise responses and instructions, I was quickly allocated a reviewer, Reitumetse, and she has shown empathy and compassion since her 1st communication to me. I have received detailed and timeous feedback from Reitumetse, i could feel that I am dealing with a human, nothing about her communication to me ever made me feel like I am just a number, I felt her personal and human touch and genuine concern in my ordeal. I am really grateful to deal with such a customer service champion. Thank you Reitumetse you touched my son’s life in a positive way.