Great service from the team at Naked

I have received great service from the team at Naked during my claim for a damaged mobile device. The communciation from the team was quick and efficient. I was even getting responses to my emails after working hours. The only reason why I did not give 5 stars is because the process can take a while, the delay is caused by the 3rd party service providers they use to access the device. I would have liked an ETA based on previous similar claims from other clients. I do however understand that they have no control of the 3rd party service providers that they use. After receving my replacement device I have insured it with Naked again.