WvdL
Will van der Leij
1 reviews | Active since Mar 2013
09 Aug 2022, 19:56
Great sales, no aftersales
Great onboarding experience and price. Nonexistent aftersales experience and claims. Twice now it takes over 2 days for even a response on a lodged claim, let alone an assessment. I like paying low premiums, don’t get me wrong, but it would seem that you get what you pay for.
Helpful (0)
Replies (3)0
Replies (3)
Naked Insurance's replyOfficial
10 Aug 2022, 08:33Hi there Will,
We sincerely apologise for any frustration caused : (
We can confirm that one of the members of our team has provided you with an update on the matter via email.
We look forward to resolving this for you!
Please let us know if you have any other questions or concerns.
Please let us know if you have any other questions or concerns.
Naked Insurance's reply10 Aug 2022, 08:33
Official
Hi there Will,
We sincerely apologise for any frustration caused : (
We can confirm that one of the members of our team has provided you with an update on the matter via email.
We look forward to resolving this for you!
Please let us know if you have any other questions or concerns.
Please let us know if you have any other questions or concerns.
WvdL
Will van der Leij's updateReviewer Update
10 Aug 2022, 09:15Still no claim number or advice on what to do. You haven't told me what is going to be covered or whether I should use a preferred supplier or anything.
WvdL
Will van der Leij's update10 Aug 2022, 09:15
Reviewer Update
Still no claim number or advice on what to do. You haven't told me what is going to be covered or whether I should use a preferred supplier or anything.
WvdL
Will van der Leij's updateReviewer Update
16 Aug 2022, 17:02If I could downgrade my review to a 1 star I would.
Taken over a week now, no feedback. I had to contact you to find out how far the claim was only to find out you received a report that contracted the assessors recommendation. Now you don't want to settle the claim.
So I called your assessors and they agreed with me. They'll send out one of their official assessors and not some ***** service provider in a broken bakkie.
Rest assured, after the claim is settled you'll lose me as a client
Taken over a week now, no feedback. I had to contact you to find out how far the claim was only to find out you received a report that contracted the assessors recommendation. Now you don't want to settle the claim.
So I called your assessors and they agreed with me. They'll send out one of their official assessors and not some ***** service provider in a broken bakkie.
Rest assured, after the claim is settled you'll lose me as a client
WvdL
Will van der Leij's update16 Aug 2022, 17:02
Reviewer Update
If I could downgrade my review to a 1 star I would.
Taken over a week now, no feedback. I had to contact you to find out how far the claim was only to find out you received a report that contracted the assessors recommendation. Now you don't want to settle the claim.
So I called your assessors and they agreed with me. They'll send out one of their official assessors and not some ***** service provider in a broken bakkie.
Rest assured, after the claim is settled you'll lose me as a client
Taken over a week now, no feedback. I had to contact you to find out how far the claim was only to find out you received a report that contracted the assessors recommendation. Now you don't want to settle the claim.
So I called your assessors and they agreed with me. They'll send out one of their official assessors and not some ***** service provider in a broken bakkie.
Rest assured, after the claim is settled you'll lose me as a client