PJ
Peter J
1 reviews | Active since Aug 2009
16 Sept 2022, 03:31
Great experience until the robot have to pay you. Then Rose is dead
I also read all the wonderful reviews before I had a seamless move to Naked. Was so impressed with the great user experience and little hassle to get a quote and insure your stuff. But wait until the unfortunate time you have to claim. Then their artificial intelligence greatness becomes your worst nightmare. Keep on sending documents, system "glitches" NO communication ect ect ect. So glad I was the first to claim because I don't know how many people I have referred to Naked. Now at least I can warn them all before they have to go through this hell experience to have to claim. And if they prefer to stay at least I have warned them.
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Replies (2)
Naked Insurance's replyOfficial
16 Sept 2022, 09:00Thanks for reaching out, Peter. We're sorry for any frustration caused. Our team are looking into this, and one of our Team Leads will be in touch shortly.
Naked Insurance's reply16 Sept 2022, 09:00
Official
Thanks for reaching out, Peter. We're sorry for any frustration caused. Our team are looking into this, and one of our Team Leads will be in touch shortly.
PJ
Peter J's updateReviewer Update
11 Oct 2022, 07:38Although we had a shaky start, I must commend Naked for calling the next day to explain they have issues with their system. After that my claim was sorted out professionally and without delay. The one area where they can increase user satisfaction is by just communicating more. Other than that it says a lot about a company by admitting fault and fixing it. Thanks and well done.
PJ
Peter J's update11 Oct 2022, 07:38
Reviewer Update
Although we had a shaky start, I must commend Naked for calling the next day to explain they have issues with their system. After that my claim was sorted out professionally and without delay. The one area where they can increase user satisfaction is by just communicating more. Other than that it says a lot about a company by admitting fault and fixing it. Thanks and well done.