SB
Shannon B

1 reviews | Active since Dec 2024

02 Dec 2024, 15:41

Great assistance experience

I have signed up 2 cars with Naked. I loved how easy it's been to manage most everything through the app. At times I do think the app can be a bit buggy especially on the log in page, but I got a quick response on logging an app issue via email, and managed to debug and resolve the issue over email. That said I've had good quick responses from the team of consultants when I've needed to speak to a human and they've helped with everything from cancelling old cover to supplying cross border letters for international travel. I haven't made any claims yet so can't quite speak to that but in general this has been a great insurance experience so far.

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Replies (1)
Naked Insurance
Naked Insurance's reply02 Dec 2024, 15:52
Official
Hi Shannon,

Thank you for your feedback! We’re glad you’ve had a smooth experience with our app and team, and we’re here to assist whenever you need us.