Good Insurer, Bad Service Provider

Our claim with Naked Insurance was a handled well yet somewhat slowly. Our appointed administrator, Malaika, was professional through-and-through. She answered all queries promptly and handled all issues with care. What a pleasure working with her! The reason for not rating 5 stars is not because of Naked Insurance nor Malaika, but rather because of the designated servicer provider. Our wall was damaged 21 July 2025 and was only finalised now, 27 Aug 2025. The designated wall repair service provider was in no way helpful and not fully responsive. To date, we are still waiting for them to provide feedback... From trying to persuade us to accept inferior quality walling, colours that don't match and selecting and approving wall dissing without our consent. We have nothing good to say of the experience with Eagle Walling nor will we ever recommend their services.