Good digital process

I appreciate the effort that has gone into making this an almost entirely digital process using only the app and email. The only calls I had were from the assessor. The email correspondence was friendly, informative and responses were quite fast. Things that didn't work 100%: - The bank didn't provide the settlement letter and a week later I asked Naked what was going on and they gave me this update. I would have liked to know sooner my intervention was necessary - The approval of the claim was not automatically send to me and about 5 days later I asked for the update and the approval form was manually sent to me - The proof of payment didn't seem to reach the correct department in the bank so they asked me to send that through manually - The vehicle wasn't automatically removed from my policy and I had to request it be removed. Overall the process wasn't bad and for me correcting these technical problems would result in a near perfect process. Well done Naked. Keep it up. 8/10