Glass Claim Took Longer than Expected and Communication is Poor

Hi there I had a glass claim with Naked last week. The claim was approved, the handler was polite. My issue was the amount of time it took to get a glass claim resolved-I know this is a fast track claim and should have not taken as long as it did. Communication was also difficult, whenever I would call in, the person I spoke to promised my claims handler would call me back. Never happened, and I got emails. One call was made to me by my claims handler, when I had requested 4. All in all, yes my claim was approved, but the above issues did not make for a great experience