Get ******? Naked will leave you NAKED at this stage

I am so disappointed in Naked we took out comprehensive insurance, we do not skip a payment but when you need to claim? They make the process as hard as possible. You provide all the info on the app just to get a email you should submit everything again. When you think you achieve the goal they change the goal post!!! On Wednesday we received a message they are replacing our ****** goods after a week and a half of back and forth just for Naked to retract again because the dual sim phone was according to them not black listed correctly. There is two imbi numbers. Now according to them the phone did not belong to us after we have sent through the slip, the box, the number of blacklisting... I am absolutely speechless at this stage!!! Not only are we traumatized because of the situation we need to relive it on a daily basis because we are being treated as the ********s now!!!!!!!!