Get better employees Naked or we will get a better Insurance service provider

<div>I have a current claim with Naked Insurance (which was approved) and the BMW Approved Repair Centre had to claim for additional paint costs as the colour my of vehicle is a bit more expensive as a basic colour. The Assessor at Naked just refuses to approve the additional costs and does not provide any information. Now my vechicle is repaired but cannot be released as the authorization for the additional charges is pending. My car has been with the repair centre for 2 months now, and I am fed up with *********** people. Assessor at Naked - +++++ - my claim number +++++. My claim handler, +++++ is also of zero help. Never available to take a call, not to mention returning a call or email. Fed up guys... You are quick to bump up my monthly installment with arounf 30% striaght after the claim but the service received from you are lacking...</div>