Furious and Frustrated

I always prayed not to log a car insurance claim however with unforeseen circumstances I had to claim with Naked for the first time. I have reported my claim on the 11 Feb 2022 providing as much detail as possible. Also provided clear pictures. The below was the initial email Yesterday around 17:00 on my way back to work I had an accident (if I can put it that way) there was a stand still traffic opposite Mall of Africa so my car was on neutral but i can feel the car is moving very slowly, checked my handbrake and it was up. Then I tried to switch the car off. My keys (remote section) broke so as my trying to switch off the car keys were not working. Next plan was for me to steer the car into the yellow lane however I was unable to since there were cars coming that side including taxis. Eventually I hit someone's car from the back...

The other driver's car had a scratch now so much damage, I'm assuming it is because the car was moving very slow. The towing bar is what pumped the other. The other driver took my number and pictures and said he will be in contact with me since he was rushing to fetch his child in aftercare.

As for my car, it is damaged even though the driver's door cannot properly open anymore. Please find the attachments. This claim is to register damages in my car. The key is to take it to Renault if it is not covered here.

The assessor came and evaluated the damages, and I was very honest and owned up to the dent my door has (driver’s door). As for the rest of the damages I did mention they were caused by the accident. To my shock the damages are not included to my repair report. Panel beater representative did say they will follow up with my insurance. Claim was declined, based to Naked those damages where not part of the accident. HOW? I reported the accident, I told you what I told you now where you find it right to come and say the damages are not from the accident. Naked is a business and for sure saving money is your number one priority but please do not play with people’s emotions and take chances here. I need those damages to be fixed as they were part of the accident.