AC
Anneke C
1 reviews | Active since Jan 2020
16 Nov 2022, 09:58
Frustrating online user experience
Have tried 4 times to request an online quote - the system just says "we have a hard time submitting your request". This is after one goes through all the pages to complete the info. So just wondering how the massive marketing drive to get people to request a quote to the actual user experience are aligned. Will definitely not use them as an insurer.
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Replies (2)
Naked Insurance's replyOfficial
16 Nov 2022, 18:48Thanks for reaching out, Anneke. We're sorry for any frustration caused. Our team have looked into this, and unfortunately we do not offer cover for the vehicle you were looking to insure, which is why you were unable to get a quote.
Naked Insurance's reply16 Nov 2022, 18:48
Official
Thanks for reaching out, Anneke. We're sorry for any frustration caused. Our team have looked into this, and unfortunately we do not offer cover for the vehicle you were looking to insure, which is why you were unable to get a quote.
AC
Anneke C's updateReviewer Update
16 Nov 2022, 18:54Please then remove that car as an option on your dropdown list. It being there creates the impression that you do.
Thanks
Thanks
AC
Anneke C's update16 Nov 2022, 18:54
Reviewer Update
Please then remove that car as an option on your dropdown list. It being there creates the impression that you do.
Thanks
Thanks