Frustrating claims process

I’ve had my cellphone insured with Naked for nearly 4 years now. The phone got damaged and I submitted a claim on the 13th of March 2025. The claim was approved, however, over a month later, I am yet to receive my settlement for this claim. The claims process is lengthy and incredibly inefficient. You have to constantly follow up with the claims agent otherwise there’s no communication whatsoever. I have become so frustrated with this and I absolutely regret insuring with Naked. For an insurer why ‘prides’ themselves in being efficient and hassle free, my experience has been far from this. I would not recommend Naked to anyone.