1 reviews | Active since Feb 2025
Frustrating and unprofessional claims process
Naked insurance is the worst insurance to insure your phone with. My device got ****** last month and the service I'm getting is very unprofessional and frustrating. Each day there's a new document they want from me or an interview to hear what happened when my phone got ****** in addition to the video they asked me to send when submitting my claim,along with a police case number,ITC reference number and a receipt of the store where my phone got ****** at. I wouldn't recommend this insurer. It looks like they're well into trying to find loopholes and invalidate a claim which has already been proven by multiple documents submitted. This is very upsetting as when the insurance was taken out,no one was interested in any of this process. My claim has been dragging and it feels like a little game.
Kindly note that your claim is currently with our validation team as the relevant validator will assist us in verifying the incident. Rest assured that we are regularly following up with our validation team to get your claim finalised as soon as possible. Your claims handler will be in touch with you in due course once we receive the relevant feedback and communication, rest assured that the finalisation of your claim is our top priority.
Kindly note that your claim is currently with our validation team as the relevant validator will assist us in verifying the incident. Rest assured that we are regularly following up with our validation team to get your claim finalised as soon as possible. Your claims handler will be in touch with you in due course once we receive the relevant feedback and communication, rest assured that the finalisation of your claim is our top priority.