Frustrated- Claim

I am livid, I have been given a run around since last week on the claim of my devices. My claim's agent Angelino is not even responding to my emails and every time I call I am told that he will be contacted internally and that he will get back to me with feedback.

All I need is a response to my email, what is so hard on updating me on the status of the claim. In my years of using Naked Insurance I have never had such an experience, I have always dealt with prompt agents who go above and beyond for clients.

I do not want this one experience to ruin the relationship that I have with this insurance company.

Get back to me, its not that hard!