Frustrated Beyond my

What a horrible disgusting service. My phone got damaged, i put through a claim on the 11th Jan via the App after struggling to borrow a phone etc. The App was not functional and i could not even upload a video to tell how the phone got damaged as per the Instructions. Monday i reached their call center and i am told to try via the App again no luck with video upload. Then it was reverted to a manual claim where i was asked questions which the information is available on the system via my profile. Only on the 12th the Claim was captured after email chatting to 4 different people. The phone was collected by the Courier to be assessed on the 13th , i had to be in touch constantly to follow on the out come till now. I asked what is the SLA i was told 2 days which has lapsed. Even worse i see myself being a middle man between Device Doctor and Naked Insurance. As i am currently speaking to K******* from Naked Insurance and she has no idea about the feedback from Device Doctor. Frustrated annoyed Customer i have to use my neighbors phone to send emails and check latest updates.