NM
Ntobeko M
1 reviews | Active since Feb 2022
19 Feb 2022, 10:35
Frustrated and Fed up
I'm surprised by the reviews here. There must be something wrong with me.
It's been over a month since I claimed for my lost cellphone and laptop. My claim is still with the validation team till today. Every week I am expected to send information, arrange for calls with my MTN provider, the very same provider doesn't want to engage the validator. I would not recommend taking up their covers. Or and they have tried to debit the premiums (for the devices I am claiming for).
I'm frustrated and I can't replace these devices because the claim have not been approved. Basically I've been phoneless since 23 Feb.
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Naked Insurance's replyOfficial
19 Feb 2022, 17:24We are sorry for the frustration you've experienced during the validation of your claim. Our team will be in touch with you to provide you with an update. We just want to clarify that once the claim is concluded, the policy will be cancelled back to the date of the incident, and we will refund any premiums paid since then. We will be in touch soon!
Naked Insurance's reply19 Feb 2022, 17:24
Official
We are sorry for the frustration you've experienced during the validation of your claim. Our team will be in touch with you to provide you with an update. We just want to clarify that once the claim is concluded, the policy will be cancelled back to the date of the incident, and we will refund any premiums paid since then. We will be in touch soon!