Finds ways to delay payment on claim

I have never had to send constant emails like I have with this claim Now that my query is finally addressed, I was asked to sign a document and send confirmation of my namk details. Only to be told to send a Google link. I don’t know how to do this. When I sent other attachments it was not a problem but now it seems you are finding various ways not to pay my claim. I am not happy with the way my claim is handled at all!!