False information provided to reject the claim

I am extremely disappointed and confused by the handling of my claim. Initially, I was informed that my claim was rejected because I allegedly cancelled my cover on 9th May. After I submitted proof that my cover only started on 11th May, the reason for rejection suddenly changed to the lack of uploaded pictures. Yes, I acknowledge that I missed uploading the pictures, but this was an honest oversight. I was dealing with a lot at the time and didn’t realise the importance of that email, especially since I had already signed the contract and you had debited my account, confirming the policy was active. I have clear proof from Vodacom showing ownership of the phone, yet no one has asked for or acknowledged this. Why is this vital information being ignored? It clearly supports my claim and proves the phone was mine. I feel deeply let down by how this has been handled. This situation is causing undue emotional and financial stress, and I am simply asking for fairness. Please review all the facts, including the proof I have provided, and reconsider this claim. I am more than willing to send through any documents you require. I just need to be heard and treated fairly.