Extremely Poor Feedback from Naked Insurance

We had a pothole incident last week late on Friday night a s was only able to get hold of Naked Insurance early in the morning hours.Myncar had collided with very deep potholes and was left immobile due to damage to both RHS rims and tyres.The Helpline was excellent in arranging the vehicle to be towed away and transport back home.From then the service went bad.Indid not know where my vehicle was taken to as I wanted it towed to my home,they Naked insurances insisted that it be towed to their assessment center as it was now an accident as both wheels are damaged and there could be more damage.Each day U had to call at least twice a day till I was informed that the car was at SMD,then it was moved to Dino's Panel beaters Germiston for assessment,then again no communication every day Right now Instill have no answers or feedback from Naked except that they are awaiting reports. My experience with Naked is that their service providers are all useless save one company The Blue Green company that did the repairs when my home was struck by lightning.All other claims I had to get the work done by my service providers who to me are far more reliable and competent that those provided by Naked Insurance. Is Hillard who is the underwriter aware of this poor service.Naked Insurance is very good only the do not communicate and have very poor service providers especially on the assessor side.They cannot blame Dino's Panel Beaters it is their fault Questions Who will pay for my cars standing time for storage at SMD and Dino's Who will pay the towing of the car to my house should I refuse to have my vehicle repaired at Dino's Who will pay for additional damage and "missing parts" when I eventually get my car.From experience in the industry we know that certain parts suddenly go missing at the SMD yard