Extremely Disappointed with Naked Insurance's Lack of Service

I am extremely disappointed with Naked Insurance's handling of my recent accident claim. While I have been a satisfied customer for some time, my experience following the accident has been nothing short of frustrating and disheartening.

Following the accident, which was clearly the fault of the other party, I expected a seamless and prompt resolution from Naked Insurance. However, it has been over six months since the incident, and I am still awaiting a refund on the excess for my vehicle. Despite numerous attempts to contact your customer service team via email, I have received no meaningful assistance or updates on the status of my claim.

What is particularly infuriating is the apparent lack of coordination within your organisation. Despite providing all necessary information, including details of the other party's insurance, I have been repeatedly asked to resend the same documentation. This not only reflects poorly on Naked Insurance's internal processes but also demonstrates a blatant disregard for customer satisfaction and efficiency.

When this matter has been resolved I will be looking into other insurance companies as well as telling all my friends and family to not use the company.