Extremely Disappointed with Naked Insurance Service

I am extremely disappointed with the service I have received from Naked Insurance. They honestly do not even deserve one star.

On 27 August 2025, I submitted a claim for my phone, and it has been nothing but a frustrating back-and-forth process. I understand that I initially forgot my iCloud login details, but the handling of my claim since then has been unacceptable. It has now been over two months, and I am still without my phone.

Each time I follow up, I only receive the same scripted response: “Thank you for your patience.” This shows a complete lack of empathy and accountability. I came across several other people on X (Twitter) complaining about similar issues, which makes it even more concerning that this seems to be a recurring problem.

The agents sound robotic, and the communication feels cold and impersonal. I expected far better service from a company that prides itself on innovation. This entire experience has left me emotionally and mentally drained. I sincerely regret choosing Naked Insurance and would not recommend them to anyone.