BS
Busiso S
1 reviews | Active since Jun 2022
09 Jun 2022, 12:29
Extremely disappointed
Maybe there is a subset of customers that are getting priority as I am not sure why I have to suffer so much. I am very upset and disappointed. The service is seamless when you register and pay your premiums. But wait till you make your claim and they source the mechanics from an unprofessional third party like BMW NorthCliff and they keep on telling you that they are following up after 12 days. My damn car is not even fixed yet with no plausible reason!!! No updates no explanation. Just "all parts are sourced and your car is in for repairs" After 14 working days... And Naked is not taking initiative and responsibility for their choices... I feel helpless.
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Replies (2)
Naked Insurance's replyOfficial
09 Jun 2022, 13:59Hi Busiso, we apologise for the delay. We can confirm that Jemaine has reached out to discuss your claim as well provide you with feedback on your vehicle's repairs going forward.
Naked Insurance's reply09 Jun 2022, 13:59
Official
Hi Busiso, we apologise for the delay. We can confirm that Jemaine has reached out to discuss your claim as well provide you with feedback on your vehicle's repairs going forward.
BS
Busiso S's updateReviewer Update
10 Jun 2022, 17:09Your apologies does not take away from the fact that you guys purposefully went with an *********** dealership to probably save up on costs. Now I am the one suffering. I do not even own a BMW. My car is a vw.
BS
Busiso S's update10 Jun 2022, 17:09
Reviewer Update
Your apologies does not take away from the fact that you guys purposefully went with an *********** dealership to probably save up on costs. Now I am the one suffering. I do not even own a BMW. My car is a vw.