JM
Jones M

1 reviews | Active since Apr 2017

29 Feb 2024, 10:01

Excellent Service by Tshiamo at Naked.

For me the claim process wasn’t smooth or straightforward at all. Until Tshiamo jumped in. First she is responsible and accountable. With all the mistakes that were made she did not shift responsibility and showed up either by calling or emailing. She helped me through the process followed up and mostly when I spoke with her I felt that she cared about my claim from when she started helping to the end. As a client that’s all we ask for and pay for, excellent service and people who care and go above and beyond. I was impressed and may there be many more like you in difficult situations for clients.

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Replies (1)
Naked Insurance
Naked Insurance's reply29 Feb 2024, 10:03
Official
Hi Jones, 

Thank you for this review! We are happy to hear of the service you received from Tshiamo, we will definitely do better in future to make sure the process is smoother