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Stanley T

1 reviews | Active since Dec 2014

13 Nov 2025, 13:55

Excellent and Efficient Service from Naked Insurance!

I’m truly impressed with the exceptional service I received from Naked Insurance. I registered my claim on 8 November 2025 for my Huawei Pura 70, and it was approved by 12 November 2025 just four days later! The process was seamless and stress-free from start to finish.

A special thank you to Lisa-Marie from Team Naked, who promptly communicated every update and handled everything with professionalism and care. She even confirmed that they had sourced a Huawei Pura 80 Pro 5G 512GB Smartphone (2025 model) for me, and clearly explained the next steps, including the R3,500 excess payable directly to the service provider.

I appreciated the clarity, speed, and efficiency of the entire process even the delivery details and expected turnaround time (2–5 working days) were well-communicated.

It’s rare to experience such quick turnaround and excellent customer support in the insurance industry. Naked Insurance truly sets the standard for modern, transparent, and customer-focused service. Highly recommended!

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Replies (1)
Naked Insurance
Naked Insurance's reply14 Nov 2025, 07:54
Official
Thank you for your kind 5-star review! We’re so glad to hear that we were able to meet your expectations. Our goal is to provide top-notch customer service and comprehensive insurance solutions, and we're grateful to have earned your trust. We look forward to continuing to serve you!