EVERYRHING IS AN ISSUE

After reading through some of the complaints, I decided to also add mine to the list. Same as most of the complaints, I have been insured with Naked Insurance for a couple of years. Never claimed.

I now have a claim on one of my Macbooks which sustained power surge damage. Took the Macbook to an iStore for an assessment. I got their quotation with description and lodged a claim. Note that the Macbook can be repaired as the board only needs replacement, so I am not even claiming for replacement. (Needless to say I in any event purchased a new Macbook on the day I took the damaged one in as one cannot sit without your pc and added it to the policy and advised them of same). So keep in mind, I am only claiming for repairs to the damaged one.

I got a response saying that the description on the quotation was not sufficient and they required a damage report. So I rep**** to Core Group requesting a report. I got the report and submitted it through. I got a reply saying that the quotation is sent to their service provider to advise whether the quote is adeqate. Guess what, I got a reply that the damage report was not good enough. The report clearly stipulates surge/lightning damage. This coming from iStore (Core Group) itself!! Now they want photos or they want to assess the device. This after they got what they wanted and advised that they are submitting the quote through.

Now they want to use policy wording that I need to afford them the opportunity to assess. This is purposefully delaying the process and starting to make you feel like a ******** as they initially advised the quotation is being reviewed by their own supplier and then all of a sudden we are back to square one. I have quite a large portfolio of cover and have never claimed with Naked before.

To add to all this, the frustration of adding items to the policy... Items are brand new, photos submitted while being unboxed with the purchase slip on the same day... Nope, you have to again go back and turn on your BRAND NEW PURCHASED item so that they can see the BRAND NEW PURCHASED ITEM works... Oh and lets not even go to when you have moved and you need to change address, guess what, you have to CANCEL your cover and create a whole new list again, yes that's right, you simply cannot just change your address.

I have advised my broker that deals with my business insurance to obtain quotes for me to move my personal insurance which will happen as soon as I receive the quotes. Way less of a hassle and the claim is handled by the broker.