Empty promises during a frustrating claims process.

Good day, Below is part of the response I got from Naked on Monday when I followed up with my claim.

"They confirmed that the report is currently at the part sourcing stage, and should be finalised by latest tomorrow morning. "

It is now Wednesday almost midday and still nothing from you guys.

This is the worst claims process ever! I cannot believe we are almost at the end of the 2nd week and you guys are failing to get to the end if this claim. Today, even worse, I cannot reach you on the phone, your machines keep telling me to leave you guys a message.

Clearly your artificial intelligence is only quick to quote and debit premiums.

I'm frustrated without a car, I have an 8 month old that I now need to use a taxi with to take to school and fetch. I had really hoped that in this time of need Naked would come through for me at a reasonable pace. This is unacceptable. I'm beyond frustrated and livid at this experience with you.

Can someone please contact me today! I need my vehicle booked in at a panel beater and fixed. I expect that someone contact me Today and that my vehicle goes in for repairs today. I know that it will not be fixed in one day but it just sitting in the garage damaged is just frustrating and shows that you as an insurer could care less.

This is honestly unacceptable. You have not treated me Fairly according to TCF. You have failed on the expectations you gave me.