Easy to join, veeeeeeery difficult to claim

Joining Naked is very easy - absolutely no hassles. You do not even need to speak to any consultant.

The fights start only when you need to claim.

I put in an accident claim on October 16th, 2022, which included 3rd party damages.

They rejected my claim, accusing me of lying about the actual date of the accident - EVEN THOUGH I HAVE EVIDENCE from my tracking company that shows that the car didnt even leave the house on the day they claim the accident happaned.

Only after weeks of battling with Naked and appealing to the ombudsman, the claim was finally approved on November 4th, 2022.

The claim included my vehicle and a third party property. As of writing this, its been 3 months and my vehicle is only getting booked for repairs now. Due to ridiculous delays, the 3rd party has been forced to claim for their repairs through their own insurance - because the damages posed a security risk to their property. And even though I "have insurance", I will have to pay for their excess.

Naked insurance has offered absolutely not feedback in this regard. We have tried all angles to get some kind of explanation and feedback from Naked, they have ignored all emails of simply sent a generic response.

I am extremely disappointed in them and regret joining them. I even regret recommending them to my friends and feel like I have let them down too.

I strongly advise anyone who is strong on customer service to reconsider joining Naked insurance.