Easy claiming

My car was ****** at the end of September 2020, while being insured with Naked Insurance. The process was pretty seamless and smooth. I submitted my claim through the app and received very quick feedback. The team was also helpful in ensuring the claim is paid out as soon as possible, but it was still only paid out after a month.

A part of the process that I feel can be improved, is the personal touch. I didn't receive a single call from the team, even after asking that someone would please phone me to explain the process. I understand that Naked tries to do things as simple as possible and that the company uses AI to do a lot of the work, but I think just adding one phone call into a big, traumatic claim like a car being ******, would be of great value. I would have appreciated it A LOT.

All in all, I'm happy with Naked and would (and I do) recommend them to anyone.