C
Caitlin

1 reviews | Active since Nov 2021

17 Nov 2021, 10:54

Dylan was AMAZING!!

I was ****** at home and my insured laptop was ******. I gave Naked a call to let them know and to check what the process of claiming was. Dylan Venter was the gentleman who assisted me. After explaining what happened I was immediately presented with so much sympathy and support from Dylan! He walked me through the entire process of claiming, did absolutely everything he could to make the process speedy and seamless. Never once did he get annoyed at all my calls and emails. He updated me constantly. I submitted my claim on a Friday midday and I received my insurance claim voucher at 10am on the Tuesday, I am blown away by how quickly the claim happened. THANK YOU DYLAN! I am so grateful, and because of this I will always recommend Naked Insurance at every chance I get.

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Replies (1)
Naked Insurance
Naked Insurance's reply17 Nov 2021, 15:51
Official
Hi Caitlin. We are sorry to hear about your horrible incident but happy to hear that our team could at least assist by making the claims process quick, easy and hassle-free. Thanks for the great review! We love recognising the hard work of our team members and have passed your compliments on to Dylan.