Don’t go naked

I could give this insurance a 0/10. Absolutely pathetic service as well as rude customer care. We would think they would make our lives easier but clearly not! My husband met an accident a few weeks ago however we didn’t know we needed to add car hire on separately as we are new to this. We then find out that we have to and we did so 2 agents told us that as long as we add it on before the claim it car hire should be possible however the person dealing with my claim says no and on two different emails explains why with two different reasons. I’ve spoken to people who had similar incidents as me without car hire with their insurance and they sure did help them out even if it meant them paying two instalments. Definitely will be looking into an insurance like that ! Something that will help me and make my life easier! In time of need. On top of that they have yearly increases! So my Premium as well as my excess has increased and my excess is now sitting at 12k for services that they “offer”